SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached petropavlovsk-kamchatsky for 12 days, it's just incredibly nice)))) holds the phone firmly! The check has passed on the kochki!
I recommend the product sent quickly, the magnet is powerful even through the cover keeps the stand firmly satisfied.
Looks good. made of metal and plastic. the phone keeps on the "lying police".
It comes inside a box, protected. The magnet is pretty strong, so the mobile looks good. I have to try the hitch in the car. It's been a long time coming to spain for about 3 weeks.
OK all without problems recommend to everyone
Great item. Solid, well built, very sturdy and good looking item with adequate magnetic power to hold a large heavy phone in almost all road conditions (only experienced a couple of drops while at really bumpy roads). Also swivel mechanism is good and wan't slip out of place. Phenomenal price for such a good item!
All OK
To samara month delivery. Good, holds tight. The magnet glued on the cover outside, so that it probably did not fall.
I liked all very good quality delivery fast thanks to the store!!!
Все соответствует
всё нормально,спасибо.одна тоблетка только это печально
Отличный держатель , по материалам ощущается как дорогая,качественная вещь ! Головка туго двигается - не будет болтатся на косках ! Рекомендую !
Очень нравится! Удобно, отлично держит, удобно крепится. Заказала 2-й для сестры
Установить пока не удалось
качественная, с мощным магнитом приблуда . упаковка говно, вся помялась не подарить, но это так.
Отличный держатель. На кочках телефон не слетает, шарнир держит хорошо
OMG!! super fast and I am so happy with it at works great the store state in contact with me the whole time and he was just amazing I love working with people like him that is what makes my shopping experience the best thank you so much.
товар получил,хорошая штука,удобная,брал за 218р
шло до Питера чуть больше месяца. в принципе крепкая штука
Очень удобный держатель, пришёл быстро, держит великолепно советую!