Please Read Carefully before buy anime stuff, refunds and return policy:

Anime Manga Fanmerch Store Refunds & Returns Policy:

Anime Fanmerch Store Refunds & Returns Policy: Order cancellation – All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel, you must contact us within 12 hours. Once the packaging and shipping process started, it can no longer be dismissed.

Your satisfaction is our #1 priority. Therefore, if you’d like to a refund you can request one.

If you did not receive the product within the guaranteed time (25-45 days, not including 5-7 days processing) you can request a refund or a re-shipment.

If you received the wrong items, damaged items, you can request for a refund or a re-shipment.

Anime Store Refunds Returns – Exceptional:

  • If you do not want the product you have received you may request a refund and you must return the item at your expense and the item must be unused. (You may be charged a restocking fee up to 50% of item’s price for used or damaged returns, and up to 100% for materially different item.)

Not Eligible as per Fanmerch Store Refunds & Returns Policy:

  • Your order did not arrive due to factors within your control (i.e. Providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. Not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of www.fanmerchstore.com

*You can submit refund requests within 10 days after the delivery. You can do it by sending a message on Contact Us page with order related information and valid evidences.

If you approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within 7-30 business days.

What a Buyer Should Do about Damaged Product-

First and foremost, you should always be sure to read return, refund policies before ordering anything. This can be especially important for physical items, products. Which can be a pain to deal with and a logistical nightmare to send back.

Now, let’s say you’ve received damaged or, broken merchandise. After you’ve gotten over the initial disappointment, you’ll want to take a few steps to ensure you’re properly refunded or taken care of.

1. Accept or refuse the Package

If an item is presented to you instead of being left on your porch and you can see right away that it has been damaged in transit, your first inclination may be to refuse the package. After all, it was broken before it got to you, right?

However, this could ultimately cost you more, putting you on the line for return shipping charges (some carriers’ insurance policies nullify their responsibility to pay if you refuse the package) or storage fees acquired while holding the product while claims are processed. In addition, if you don’t accept the package, you won’t be able to properly document the damage for your claim.

2. Document the Damage

Upon accepting damaged merchandise, you want to immediately take detailed notes and snap photos or, videos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed by the seller, or improperly handled and damaged in transit.

By documenting your damaged goods, you have to present proof to the seller, retailer or the platform that the item was damaged (most are going to want proof; even if they don’t want the item returned to them, they can use these photos as evidence if they decide to file a claim against the carrier).

3. Contact the Seller

Most retailers have their return policies on their websites, which includes a section on damaged or defective items. Even small ecommerce businesses will typically include this information on their website or product listing. So, as previously stated, you should always check this before placing an order.

Things you should look for prior to ordering, and what you should understand when contacting the seller, include:

  • How soon you need to contact the seller after receiving a damaged item for them to accept responsibility. For example, If you don’t notice the damage for weeks, instead of shipping the item back to the retailer for a replacement, will you need to ship it to the manufacturer for repair?
  • Can you return the item by mail, in-person, or both?
  • Who is responsible for covering return shipping fees?

Always remember to report damaged goods to the seller as soon a possible so that they don’t think you’re responsible for the damage.

Exchanges-

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

N.B. : Now shipping time may delayed or changed according to the corona virus outbreak.

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555 California Street, Suite 4925, San Francisco, CA 94104
www.fanmerchstore.com

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