Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Explore Top Anime Merchandise: Discover Cosplay Costumes Now (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A wonderful t-shirt! i take not the first time and very satisfied with the quality. excellent fabric, after washing does not lose shape and no spools. the size grid corresponds. the goods the store send quickly. the seller thanks.
Рекомендую товар и продовца на 100% качество вещи отличное, швы ровные все по размеру, заказом доволен полностью, берите рекомендую!
The goods came quickly i order not the first time all class
Заказала 16.02, получила 16.03. Супругу по размеру, но у него 50 размер российский, получается, что размер 3xl маломерок, потому как он должен соответствовать 52 размеру, заказывая вещь, будьте внимательны. Ткань хлопок со спандексом, немного тянется, приятная к телу, супруг в дом штанах на фото, но с джинсами будет выглядеть футболка строго и со вкусом, брака нет, швы обработаны, запаха нет. Спасибо продавцу, честный, ответственный, бирочки все на месте, товар очень хороший за небольшие деньги.
I buy a t-shirt not for the first time, very good quality, does not shed, does not roll down, does not lose shape. The son loves these t-shirts. Size l sits well at 180 cm height and weight 80 kg. If the fitting version does not suit take a larger size. On wide shoulders is well suited. Thank you to the store for the quality goods, i recommend.
Товар получил доставка бистро с размерами не угадали
пришла к 23 февраля ! подарочик мне , очень рад отличное качество , размер точный , по мне , все нравится ,
Отличный лонгслив, ткань очень мягкая и приятная, гладить легко. На ОГ 103, ОТ 102 размер 4 ХЛ сел отлично, не в обтяг, но муж как раз так и любит. Пришла посылка за 2 недели до Воронежа. Покупкой очень довольны!
Футболка с длинным рукавом из хлопка с примесью синтетики, на рост 168 рукава нормальной длины. Но узка в груди на спортивное тело 44 размера Мка.
Длинновата. Вырез большеват. А так сойдёт.
Русский размер, наверное где то 44
Большое спасибо продавцу. Очень понравилась футболка. Качество безупречное. При выборе размера руководствовалась размерной сеткой продавца (рост,вес). Подошло идеально.
Все хорошо!
Качество отличное, но малы( нужно было на 2 размера больше брать
Третий раз заказываю одежду этой фирмы, всегда все отлично и качество, и размер подходит идеально.
Доставка быстрая. Размер М оказался в обтяжку на российский 48 размер, лучше брать на размер больше. Цвет как на фото, материал приятный, хороший хлопок, прошито нормально
Очень классная, без повреждений. Пришла быстро
Спасибо получил, всё хорошо
Класс и размер и ткань
на мой рост 188 рукава подошли как раз, но если после стирки будет садиться-жаль будет
чуть длинная