SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric feels good to just the patch looks not so well processed from.
good service fast shipment
bene
Good
Good quality came well
Size a little small. The M as a 14
good
Perfecto
Look’s great, my son is very happy :-)
5*!!!!! SUUUUPEEEER
Impresses the quality of the items. Great with guided by the painting size, my daughter is 147cm and the size of 152 you going perfect!.
Excellent product I highly recommend this store Fast Delivery Thank you seller
Chinese manufacturers need to learn about real western cloths sizes. Our bodies are larger in every aspect, so this sweater is still too tight for me. Here I only need an L or XL. Otherwise I really like this sweater, including it's feel. The logo could be a bit better though.
Perfect as in the photo
I am 168cm, 59kg and it fits perfectly. Great quality!
Great store. The best communication with a AliExpress seller. The ship matches with the description. Thanks a lot
The shield is off-center but the quality of the garment is pretty good.
Brilliant thanks
Perfect
Order compliant. Qualitative product:
Very good product. Very fast delivery. I recommend
Under sweater of good quality but badge to change to have a real resembling
Very good quality
The quality is good, the least I like is the Lion of the Griffindor shield (though it's like in the photo, if you widen it, you see the shield) in addition to being very decentralized in relation to the vest. You can unsew. If I had realized I would have asked without the shield. The store is very kind, recommended. I 'd already placed another order on him and trust him without receiving it and he hasn't let me down. The only thing I can say against him is that he told me he was going to give me 3 necklaces and Al final didn't put any. He must have forgotten. Nor does it matter since it was one thing that was not included with the order. In the previous order it was very nice to receive a necklace without expecting it. The important thing anyway is quality and finishes, which are very good.
nice
just like picture, but sizes run too big.
Quality cool
The item is exactly like the description.
Very good quality
Very nice custome, the knit and tie a little big but nothing critical. Took about 5 weeks to arrive. Just in time for Halloween. Thank you.
Supersoft !!! Very comfy and amaaaazing quality!!!
All perfect, match the description
Fast Shipping and good Quality. although not pure Cotton, but as Costume full OK
The product corresponds to the description. Good quality and shipping took a while to arrive.
Looks good
Ha tardado menos de dos semanas en llegar, sin olores raros. Es tal y como se describe, pedí la L sin el escudo, para que me quedase un poco suelto, pero en realidad es mas grande de lo que marca: en la tabla dice que la L (bust) es 102 y en realidad es 106 (lo he medido). Cuidado con eso! Por el resto, lo recomiendo.
J'ai pris un M, il m'est très légèrement grand mais j'en suis satisfaite. Je vais surement reprendre le même en S dès que possible. La qualité est bonne, ni trop fin ni trop épais, la coupe est plutôt bonne et les couleurs sont parfaites. Je suis ravie d'avoir complété mon costume! Commande reçue dans la boîte aux lettres 18jours pile après la commande, donc c'est top!
Quality is good, i like it :)
Fast delivery and the quality is great. I was afraid that the quality is bad but the fabric is thick and the finishes are nice. I am pleasantly surprised.
It fits me well,now I have ny cosplay complete! Thank you.