SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, quality is satisfied, tracking was before post office
Excellent Product, excellent quality. Congratulations to store :)
Very quickly came. In general, a normal thing, but in places where it is strongly stretched, the color of the fabric becomes white (the paint is applied superficially). Take a couple of sizes more so that it does not tighten your fat carcass (it's me to myself) as pantyhose :-)
Hello happy with my purchase I tell you soon 5 stars no problem friend
Thank you very much for my mate.
Excellent. As described
Excellent and bright, thank you very much to the store
The goods came thanks to the store, everything is fine! although i do not think much too big! Well, not what.
All ok. The parcel came quickly enough. The size approached, not even tight, as i suggested. But very thin fabric. Inside white and when stretched black color becomes gray. The quality of the print norms, but the color goes into blue, not pure white.
Everything is fine!
товар шел до старого оскола 3,5 недели. трек не отслеживался.качество хорошее. материал тянется, на тело приятный.швы прошиты хорошо. на рост 185 и вес 85 подошел хорошо. обьем груди 101 см. принт светлее чем на фото у продава, но это не критично. после стирки не растянулся и не поменял цвет. единственный минус это то что рукава немного коротки. продавца рекомендую
Цвет не совсем чёрный, скорее всего темно серый, но все же, товаром доволен за такие деньги.
Este modelo me gusto mucho... Se ve sumamente bien, definitivamente pediré otros modelos que tienen en venta
perfeito uso muito para treinar jiu-jitsu
Футболки отличного качества. Брала сыну на 187 см и плечи 54 XXl. Ткань эластичная, тянется хорошо и идеально садится по фигуре.
Un poquito grande, pero bien, pedí L, yo uso M en España, la M hubiese sido perfecta. Sigue el mismo patrón de talla que en España
классная штука, но на дрыще не очень смотрится. отдал девушке. она довольна )
Пришло довольно быстро, упаковка норм! Качество понравилось! Материал - синтетика
очешуенный
Хорошее качество. Я 172/75 подошло как раз выбирал L. Доходить стало быстрей.
Прибыл товар за 30 дней в г.Караганды Казахстан. Рекомендую продавца, аккуратно все сложил быстро отправил товар. Буду заказывать в дальнейшем.
Excellent shirt with excellent quality.. Totally recommend
30 Günde geldi birebir aynı kaliteli tavsiye ederim
доставка до СПб ровно две недели. размер совпал. материал приятный. муж в восторге. рекомендую.
Everything as should. Very pleased!
товар хороший приятный. рекомендую продовца и с размером подсказал точно.
Заказывал черную с черепом и длинным рукавом - пришла ни фига не черная, темно зеленая. Будте аккуратны при заказе.
good
Fits ok, really thin material hopefully won't break, otherwise looks ok
Very good quality and great value. I am a UK Medium so ordered a size XXL as per the instructions. Perfect fit. Delivered within 12 days. Very happy.
Nice t-shirt i approve that
офигенно! советую!
envio en 1 mes 7 dias hasta ahorita se ve bien vamos a probar el material la calidad
Lindo.. solo el seguimiento de la orden no se actualiza
Рашгард пришёл довольно быстро, очень хорошее качество, правда немного тонковат. Лично меня устраивает.
Нитки не торчат, швы аккуратные! Белый не просвечивает размер XL на 52 русский подойдёт (в облипку)