SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look great ! Really quality
produtos de ótima qualidade. Chegou na data prevista. Super recomendo.
Доставка не долгая фигурка классная, понравилась. Продавцу респект и процветания!
For the price well, I'm expensive is not worth it
Thanks!
Excellent, well packed, great store
Arrived all, really beautiful, very satisfied thank you!
Perfect same as photo
A little small
Figure well made, what comes with defect is the support that you can not fit.
Good figure though the color looks dirty. But for the price is fine.
Good goods wholesale slow
Very good i big!
It's pretty well accomplished. Although it costs to put it in the standing position. Because it's not well done. The hole where you have to put the stick.
Very good product
Very good product, great detail and fast delivery
The bulma is better than vegeta, but it's still very good
Quality/spectacular price
Very beautiful, hard to attach to the support, the hair does not hold... You have to put glue
Not the best material but its pretty good.
I received the package very nice figurine recommends to the store Thank you and arrives in advance
Good figurine
Ok
Very accomplished. Detail and good shipping
I arrive with a broken hand and it doesn't fit well in the doll the piece that anchors it at the base.
I go a piece of the broken base but it sticks and. it's okay. I recommend it for the price you have.
reçu.
Very good quality but the stand was not compatible with both legs. Luckily one leg is enough for the figure ti stay
arrived to the us in about 6 weeks after shipping. looks nice as advertised
not the best quality but im happy with it
Some paint failures
looks really great. the base was a little broken but no problem. better packaging required. thanks
Very beautiful
awesome
absolutely love it!! thank you!!
Cash Box New Breed and original. Perfect.
Cash Box New Breed and pretty. Perfect.