SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think I should have bought the opposite hand if this work was done. If the response is good, I will place an order again.
They don't turn on by connecting them
I thought the reactor light was on but it doesn't. That was the only flaw I found other than that. it is very accurate and articulate
Excellent design, reading and transfer not so high but overall.
Very beautiful and in good condition
THE pen is very funny but came with a finger missing a shaft then comes undocked. Work is just a detail. Tried to talk with the store and not answer
Superb hand usb key that works very well, beautiful design I am delighted for this order, I highly recommend this store Thank you
Very nice product, good quality, and shipped fast
Nicely packaging, it takes one and medium to Mexican. Recommended!
Everything is fine, there's nothing else to say!
Looks good but i dont try yet.
The flash drive came pretty quickly, ordered for a gift, but it turned out that on the middle finger the attachment of the second and third phalanx is missing and the phalanx of the finger when bending falls off, also does not burn the led in the hand. Painting is good, the volume is correct, not cut, some parts are metal, but do not advise to buy
Is the same wing photo, the trouble is that lasted 1 days, as not working and the computer does not recognize it. To be getting into files arrived a moment that no longer ago contact by connecting USB because he entered as just that was to come eating conectase with pc material that made it to the point that as not working, use of decor and looks nice… Last me a days as pendrive, now of decor will last forever. A shame.
Cute a cute
Awesome product, for a Marvel fan, just a smart flash drive 10/10
Excellent as Pic at all
A lot of DMR design. Svetlinata do not work. Real 63 GB.
Great buy another
The bulb is not on (
Quite large. Impeccable very good details. 100% recommended.
Arrived in 15 days .. No trouble working.
This is an awesome, clever USB memory stick. The fingers on the hand articulate, and I played with it for several minutes before giving it to my (grown) son, who then played with it and put it to use. Thumbs up for this delightful item!
Delivery to chelyabinsk for 13 days. The track was tracked completely. I ordered for my granddaughter, she liked everything, and she was delighted.
Excellent very quality, data transfer very good
Very satisfied with my purchase, received before the expected date I recommend selling it and the product is good quality
very cool although the mechanism to retract the usb is a little tough and not easy to access
Very cool flash drive. Cheese happy.
Excellent!! I am very pleased with the order, the order reached the right time. Seller recommended
Nice usb toy. let's hope it will last longer.