SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping as always, highly recommended store. Will post pics later :)
All super. Material Good, print unless too. See how after washing will. Need to order 2 numbers larger. Recommend
1m70, 61 kg. Size L. very slightly too big.
Very good drawing and fabric quality. Shipping very fast. I recommend the store.
a Little big kk
Super, good quality, delivery in 12 days, take a size above.
My size good material. And it came a little earlier than expected. I'll ask for more.
pu purchased size XL, but actually with a normal L (like Europe) was enough. surprisingly good quality, thinking to buy more models
Product has very great material. Sawed parts are great. Neck is flexible. Very satisfied.
Good t-shirt suggest
Pretty thin cotton t-shirt, size maybe an xxl would have been better, still, not bad at all.
As described. Very nice
It's as described. Although it took so long to arrive
Perfect, same as picture. Soft cotton.
The impression. From the drawing it is not very good quality, it may be quartered but for the price it has it is worth it.
Bonne taille et bonne qualité. Vendeur fiable !
great fabric! looks great! I love it.
it arrived like how it looked in the picture and the size was perfect
Parfait
Pedir una talla mas yo uso una L y me pedí una XL y pefecta
ótimo material e acabamento.
Pas d'une grande qualité. Qualité tshirt a 3€ de chez primark. taille juste mais pas petit
Logo printed on fabric. Was a bit too big, but a little, product as described. Fabric attracts and sticks easy to dust particles.
camiseta de buena calidad calza perfecto realizare más compra de esta tienda buen vendedor
conforme au produit, M standard et taille plutot fit. je recommande !
Seller has consistently delivered with great quality. Love the shirt
jolie tes shirt
Perfecto. Y la talla muy bien. Hay que pedir una más de la que se lleva habitualmente.
Satisfait du rapport qualité/prix. La taille correspond au L de chez nous et le t-shirt semble de bonne qualité. Par contre j'ai peur de la résistance du flocage. On verra dans le temps.
wszystko ok rozmiar ok
Great anyway its just a bit too big. Overall worth. Świetna , minimalnie zamówiłem za dużą mogłem wziąć rozmiar mniejsza ale ogólnie i tak baja.
Comunicación muy buena y rápida con el vendedor. La camiseta llegó muy rapido y es muy bonita
perfect fit, fast shipping just love it.
De très bonne qualité, je suis surpris ! J'ai prit la taille que je porte pour les tailles européenne et c'est une bonne taille. Je n'avais pas besoin de prendre une taille au dessus comme préconisé pour les tailles asiatiques. Je vais sûrement en re-commander bientôt ;)
Envio muy rapido!! producto de buena calidad a ver a la hora de lavarlo ... Muy recomendable y vendedor 100%
excelente detalle muy agradecido por el diseño