SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me encanto el producto mi esposo fascinado! No tardó mucho tiempo en llegar! Gracias
Perfecto estado excelente producto
Muy buen producto, exactamente como viene en la descripción,estoy feliz y satisfecho! la base viene cubierta para evitar que se raye pero se puede retirar,muy bien todo!
excelente dragón bien cuidado,llegaron a tiempo y literal se ve mejor que en las fotos un 10
Parabéns. Estou muito feliz. Chegou perfeito. Qualidade impressionante, a preocupação com a segurança da encomenda é de encher os olhos.
Todo perfectamente embalado, todo de muy buena calidad, llego muy rápido, yo Feliz!!!
Ótimo produto,quem é fã de Dragon ball tem que ter uma dessas.
Produto é exatamente como descrito, muito bonito e cheio de detalhes. Recomendo a todos.
me encanta, esta super lindo el caso q pedi 2 con caja y no me llego con ella, pero de resto está super lo recomiendo y super rápido el envío me llego en 7 días
se con buen acabado y está muy bonito. un poco difícil el montaje de la plataforma de plástico de las bolas.
Llegó a España en sólo 10 días. Perfecto como en las fotos. Con caja bien embalado
eccellente. .....di alta qualità....... è davvero bello
Hermoso dragón y esferas llegaron en buenas condiciones.
El producto es tal cual las fotos. Las bolas de dragón son una pasada *-* Lo he comprado para un regalo y estoy segura que le va a encantar a mi amigo :D Lo compré el 11/11 y tardó un poco en enviarlo
Awsome figure. I really love it. Packed was very good protected and had no issues when it arrived.
Confere com a descrição, sempre compro com esse vendedor, recomendo.
excelente producto, muy rapida la entrega, llego casi en un mes. Hermozo todos los detalles. sin duda volveria a comprar los demas tipos de shen long que hay
Excelente producto, muy buena calidad, feliz con la compra.
100% recomendado
Maravilloso
Thank you, it is excellent!
Thanks!!! Muito massa!!
O produto superou minhas expectativas, ótima qualidade.
Siempre compró aquí y recomiendo
Muito bem feito. Chegou rápido. Ótimo vendedor
Ha llegado en perfecto estado y en 15 dias. Muy contento con el plazo de entrega y el estado, bien empaquetado llega
El producto llego en perfecto estado. Recomiendo este vendedor, la verdad que la figura esta muy bien.
Tudo certo produto conforme anunciado.
Génial ! Tout simplement. Très bonne protection du produit et facile à monter. Je recommande vivement.
Excelente calidad, descripción del articulo exacta, vendedor honesto responsable, recomiendo al vendedor desde Ecuador