SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
XL fits perfect. I usually wear american M or european L.
Boyfriend had a good laugh when I gave this to him. Love this store and fabric. Color and print doesn’t wear easily
right on point amazing quality too
Very good quality. It's kind of elastic, it's not just cotton.
2 sizes DIFFERENT (Smaller) from US sizes. Fortunately my son can wear it. Comfortable material
Wow I’m 6’3 210 I workout a lot and the xxxl is perfect! Kind of a sports material and extremely good picture quality!! Will definitely but again. Took 12 days from purchase to receive in Texas!
Nice shirt. However, the quality is you get what you pay.
nice shirt fits perfect
didn't expect for product be such a good fit and quality for price like this. after T-shirt for price like this logo fast blurred, logo started to disappear but this shirt is worth
Reçu en moins de 3 semaines. Texture super agréable.
Fast delivery, t-shirt elastic material, as per 178 height and weight of 93kg is at about ok.
Little bit small, but great quality, nice material, beautiful print.
The print color of the character part was a little brownish. The color is clear.
Alta calidad del algodón utilizado. Tacto casi satinado. Buena impresión de la imagen. El remate del cuello no me gusta mucho, y a pesar de haber seguido las indicaciones de talla y haber pedido una más de lo habitual, me queda un poco pequeña
to już po raz 2 zamówiłam bluzkę z dragon ball od tego sprzedawcy;) po raz kolejny przyszła w tempie ekspresowym i bardzo dobrze wykonanym. materiał miły w dotyku. dokładnie taka jak w opisie. polecam!!!
Звичайно синтетична, але принт якісний та прикольний , розмір підійшов ідеально.
excelente calidad
superbe
Muy bonita y de buena calidad
bonne qualité parfait
super merci , livraison rapide, bonne matière
wszystko ok. jak ktoś zna to jest to ten elastyczny materiał jak większość koszulek ze wschodu. Ale bardzo fajna, polecam
Nice t-shirt and good quality material. Image looks good on it. I'm 175 cm and about 78 kg, the size L fits me perfectly.
Excellent quality which was a nice surprise. I suspect it's a drift material, not cotton and the print is integrated into the fabric and not pressed on top which is really nice.
muy, buena calidad para 1,66m altura, y 70kg compré xl envió,un mes a España. perfecto.
Arrivé dans les temps. L'impression est imprimé dans le t-shirt. La matière est douce et un peu épaisse. J'ai pris un L et ca va très bien ! :-)
„L” its a little bit to small compare to european „S” size.
Alor faire attention taille petit et slim fit se porte pret du corp donc ayant un peu de ventre cest morts pour moi sachant que je pèse 95 kilos pour 1'85 en dehors de sa la qualité est super et le dessins bien fait reçu assez rapidement bon vendeur
preciosas me encantan . Son de un buen tejido . seguramente pida más
Llego en el tiempo estimado y muy buena tela.pedi talla L para 1.78 y 78 kilo y perfecta.BUEN COMPRADOR
mejor pedir una talla más de la que uséis, no da mucha talla