SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a little large In the belly and too tight in the arms. But it's really good quality and it came ealier than i thought
Ordered, came quickly. The height is 190 weight 56. L for me the norms came up, but the sleeves are small, still cm 1-2. but this is not noticeable)
Pants are wide, but you can take in the studio and sew. Slightly embarrassed shoulder pads sewn, but also i will clean them in the studio. And so everything is quality and good
Good shape, fake pockets, thread does not stick out, does not fall apart, took m-ku, thank you :)
right colour and everything but it was wayyyyyy too long
Great product arrived in time attention there is no shirt
I’m satisfied with this uniform. It is well made and fits me perfectly. Also I’m happy that the skirt isn’t made of too thin fabric which could be a little bit see-through. OFC ironing is highly recommended after taking it off the package but this is obvious. Now I need to buy white shirt and learn how to tie a tie :P
Very accurate form picture nice material tho you need to have your own shirt under that and for me it was a bit small so recommend to maybe buy a bigger!
The uniform is really beautiful. Worth the price you paid. IS also arrived in advance. However the size is a little hailing. The skirt has elastic and is perfect.
It is a gift, so I will not know about fit, etc. until later. It is a good heavy quality. I am pleased.
Arrivato in meno di un mese in Italia, ottima qualità anche se la taglia è un po' più piccola di quanto mi aspettassi. Nel complesso ottimo rapporto qualità-prezzo.
Perfecto. En la foto me queda un poco justa pero es por que llevo Jersey debajo. El vendedor ha sido muy amable. Repetiré compras en esta tienda en un futuro. Ah! los bolsillos son falsos.
maat was een beetje te groot maar na enige aanpassingen is mijn dochter er super blij mee! hele snelle levering en mooie kwaliteit alles ook netjes afgewerkt TOPPIE!!
хорошо, на рост 150+- села S-ка
It’s actually bigger than what I expected to be, but that’s great cause I can grow into it! I got a size XL and the skirt fits pretty well too! I still have to learn how to tie a tie correctly though.. (^v^’’)
Parfait !
Came super fast for that I will leave this at 4 stars. But the zipper on pants broke before my son tried to put them on and the button fell off too. Having to pay additional money to repair the pants.
Spedizione veloce e puntuale, arrivato in 20 giorni. il materiale è molto buono rispetto al prezzo basso del prodotto. È tutto presente tranne la camicia bianca. La cravatta è forse un pochino corta ma roba da poco. Anche i dettagli sono buoni. Molto soddisfatta in generale, consigliato per tutti quelli che vogliono fare cosplay di My Hero Academia! Plus Ultra!
Está muy bien y ha llegado pronto. La Si ueta me queda un poco grande. Y la tela hace ruido al caminar. Sin embargo me gusta bastante.