SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Я рада, только немного перекошен капюшон. Доставка быстрая Продавца рекомендую
Пришло быстро Отлеживалось на всём протяжении Продавец добросовестный
A little shorter than I expected but perfect as a present
ótimo produto nos surpreendeu só demorou chegar por causa da demora dos nossos correios fora isso perfeito.
perfect
My daughter loves it!! Thank you for the quick service!!!
Assez bonne qualité et fidèle à la photo
Bien emballé. taille vraiment petit . ne pas hésiter à choisir plus grande taille
livraison rapide article conforme
Material muito bom, bem acabado. Recomendo. Meu sobrinho adorou
Wondeful item !. Good delivery.
Продавец молодец, это без сомнений, товар пришёл за 34 дня до Уфы. По почте России отслеживался весь пусть. Качество ну стоит своей цены. Принт отличный. Общие впечатления приятные, но все же нужно будет его немного доделать. Спасибо продавцу, порадовал!
Доставка 2 недели, сшито хорошо, капюшон не свисает, маловато материалу.
muy bonito pero el boton estaba roto
looks pretty good but did receive the package with a hole, however no damage to the product.
Se ve buena calidad, lleva forro, bien cosido, lo único para ser una 3xl un poco corta pero bien. Mi hija va a estar encantada con su regalo. Envío muy rápido.
всё хорошо, продавец молодец!!!
Very fast delivety
Никаких нареканий по товару и покупке, соответствует описанию, качество хорошее. Продавца рекомендую. Have no troubles with order or item, good quality and only positive emotion from this purchase. Good store, recommend.
pensamos q era mas larga.
super
Товар пришёл нормально с 11.11по 02.12.качество хорошее,швы ровные,внучке понравился и подошёл,на рост 152 всё прекрасно.продавец молодец.спасибо.
good transaction
кнапки не очень
Заказ пришел очень быстро. Качество хорошее. Полностью соответствует описанию. Спасибо!
Very nice and fast shipping
Gran calidad y rápido envío
Excelente producto, la entrega fue muy rapida, muy agradecido de la compra
Great!
Все пришло и быстро! Спасибо..
супер! пришло за три недели! Продавец - молодец
Пришёл за 14 дней. Качеством доволен.
хорошее качество.
отличный товар, оправдал ожидания, быстро пришло всё качественно.
Отлично, сегодня забрал на почте!!! Очень быстро доставили, материал приятный, качественная работа, описание соответствует заказу! Огромное спасибо!
Плащ замечательный прям как в самом аниме
llego a tiempo, pero un boton estaba faltando
thank you