SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fan Merch Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.fanmerchstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the back of the mug where the pen of the picture is not, there just a white background appears, there would be a black background would be better in my opinion
Everything came up, without delay, intact and safe (Stavropol territory) the goods were satisfied
Good mug)
Great mug! The son is satisfied, very beautiful and colorful
Csúcsszupi,megy is a gyűjteménybe.Dupla bizonsági csomagolásban volt.
Description and item 100% matched. My son very love it.
Excellent store and goods.
ok
Mug consistent with photos. It works well with heat and the drawing is beautiful. The drawing is revealed quickly.
Great mug and came quickly
unfortunately, only boiling water causes the image to appear and the color is not strong
Went very long)) already even the protection of the order ended and the Mail could not even tell me where the parcel is. I opened a dispute and I got the money back. Then a month later the parcel still came))) a mug of good quality. The goods are satisfied! Money for a mug all the same then transferred to the store))
Mug came for 29 days, behind of course stupid white, and the bezel on top is not cut exactly, even interesting how many stickers this is enough
Pretty fast delivery, mug well packed, drawing bright and beautiful, appears seconds in 10)
excellent
Price Power o. k. Is hold no genuine Marvel Cup.
Came very quickly. The picture is not visible at all when not heated. But after heating, a very high-quality pattern manifests itself. The mug itself is quite ordinary and normal
All super, mug mega cool!!! "Works" with a bang from hot water, the pattern appears smoothly, aaaa i'm delighted, thank you very much!)